Terms & Conditions
To Secure Your Payment:
To secure your payment you must inform Memphis Tours of your request. A company representative will contact you to discuss and finalize the arrangements and send you an itinerary for final confirmation. You must confirm these details and pay the deposit, as discussed in your details, to Memphis Tours by wire transfer or credit card (Visa or MasterCard are accepted).
Amendments by the Client:
Any changes made to the original booking are subject to availability. If the full payment has been received and/or a voucher has been issued, no administrative fees will be applied except on changes to tickets for air travel.
Reservations should be made as early as possible to book the desired holiday. Space on a given tour will be secured upon receipt a deposit of 50% of the full price. This deposit counts as part of your final payment. Deposits can be made by bank wire transfer or sent via Western Union or paid using a credit card (Visa or MasterCard). Payment should be received within 7 days of booking.
Payment by Credit Card Requirements:
If paying by credit card, according to our bank regulations, the following documents are required to enable our accountant to charge your credit card for the agreed upon services. These documents should be faxed or emailed to Memphis Tours or given to our representative upon your arrival at the airport. Otherwise, we will not be able to proceed with completing your request.
• A signed authorization letter to Memphis Tours allowing the withdrawal of the required amount from your credit card. The signature must match that appearing on your credit card and passport.
Cancellation requests should be sent via fax or emailed to provide the Company with written confirmation that your reservation should be cancelled.
In case you cancel your trip, the following scale of charges will be applied:
- From the date of booking until 61 days before your arrival date, 15% of the entire tour price will be charged.
- Between 60 and 30 days before your arrival date, 25% of the entire tour price will be charged.
- Between 29 and 15 days before your arrival date 50% of the entire tour price will be charged.
- Between 14 and 7 days before your arrival date 75% of the entire tour price will be charged.
- Between 7 and 1 days before your arrival date 100% of the entire tour price will be charged.
Additionally, there are cancellation fees on all flights booked by our company. If you cancel a tour at any time, you will be subject to any fees according to airline’s cancellation policy.
A refund will normally be made to the same account and using the same method used for the original payment. No refunds are possible in the event of a no show for an existing reservation.
Unless otherwise stated, prices are based on two persons sharing a room (twin sharing). Rooms for single occupants are available with an additional of supplementary rate. Hotels and lodges are named as an indication of quality and rooms may be reserved at an establishment of similar quality. Published prices are inclusive of tariffs and other costs at the time of printing and are subject to change without notice.
Memphis Tours can assist you with international flights if needed.
The Company acts only as an agent for the participants in regard to travel, whether by rail road, boat, aircraft, or any other mode of transport, and assume no liability for injury, illness, damage, loss, accident, delay, or irregularity to person or property resulting directly or indirectly from any of the following causes: weather, acts of God, force major, acts of government or other authorities, wars, civil disturbances, labor disputes, riots, theft, mechanical breakdowns, quarantines or acts of default, delays, cancellations or changes made by any hotel, carrier, or restaurant. No responsibility is accepted for any additional expenses.
If the client has any special requests, he should inform company at the time of booking. The company and its suppliers will try to satisfy such requests, but, as these do not form part of the contract, the company does not guarantee to do so, including for pre-bookable seats. If the company confirms that a special request has been noted or passed on to the supplier or refers to it on the confirmation invoice or elsewhere, this is not a guarantee to fulfill it. The client will not be specifically notified if a special request cannot be met. The company does not accept bookings, which are conditional on the fulfillment of any special request.
0 - 01.99 Free of Charge
2 - 09.99 pay 50% of tour price
10+ pay full tour price as per adult person
If your tour package includes airfare then an extra charges for your children may apply.
Terms of Photos' Use
To inspire others with your experiences, we will use your visuals to potentially feature them on our website and social media accounts in the future. Thank you for being part of our travel community.
Tipping is customary for expressing one’s satisfaction with good services rendered to him by staff on duty with him. We advise you to tip as you are willing. This will be greatly appreciated by staff, but you are not obligated to do so.
If you have any complaints while you are in Morocco or Spain, please contact the emergency numbers which are included in your final confirmation immediately because most problems can be solved quickly.
Acceptance of the agreement:
The contract constituted by the company's acceptance of the client's booking, subject to these booking conditions, shall constitute the entire agreement between the client and the company. The payment of the deposit or final payment by bank transfer or credit card indicates that tour participants have read and accepted all terms and conditions and agree to abide by them.