Terms of Use

Memphis Tours Contract:

To Secure Your Payment:

To secure your payment you must inform Memphis Tours of your request. A company representative will contact you to discuss and finalize the arrangements and send you an itinerary for final confirmation. You must confirm these details and pay the deposit, as discussed in your details, to Memphis Tours by wire transfer or credit card (Visa or MasterCard are accepted).


Amendments by the Client:

Any changes made to the original booking are subject to availability and also subjected to fees.


Payment Policy:

Reservations should be made as early as possible to book the desired holiday. Space on a given tour will be secured upon receipt a deposit of 50% of the full price. This deposit counts as part of your final payment. Deposits can be made by bank wire transfer or sent via Western Union or paid using a credit card (Visa or MasterCard). Payment should be received within 7 days of booking.


Payment by Credit Card Requirements:

If paying by credit card, according to our bank regulations, the following documents are required to enable our accountant to charge your credit card for the agreed upon services. These documents should be faxed or emailed to Memphis Tours or given to our representative upon your arrival at the airport. Otherwise, we will not be able to proceed with completing your request.

  • A signed authorization letter to Memphis Tours allowing the withdrawal of the required amount from your credit card. The signature must match that appearing on your credit card and passport.


Payment by Monthly Installments:

Memphis Tours offers you a payment plan that allows you to pay for your travel packages in monthly installments:

You will pay an agreed upon amount every month, determined by the total cost of the tour booked to pay the deposit in 6 monthly installments leading up to your arrival. The balance will be paid within 60 days of your scheduled travel plans.


Cancellation:

Cancellation requests should be sent via fax or emailed to provide the Company with written confirmation that your reservation should be cancelled.
In case you cancel your trip, the following scale of charges will be applied:

 

  • If cancelled before 60 days of trip, 35% of the deposit will be forfeited.
  • If cancelled within 60 days of the trip, 100% cancellation charges will apply.
  • Unused portion of any Safari or Tour is not refundable.


Refunds:

  • A refund will normally be made to the same account and using the same method used for the original payment. No refunds are possible in the event of a no show for an existing reservation.
  • Refunds will be done only through the Original Mode of Payment.


Accommodation:

Unless otherwise stated, prices are based on two persons sharing a room (twin sharing). Rooms for single occupants are available with an additional of supplementary rate. Hotels and lodges are named as an indication of quality and rooms may be reserved at an establishment of similar quality. Published prices are inclusive of tariffs and other costs at the time of printing and are subject to change without notice.


Flights:

* Luggage:

PLEASE be reminded to inform your clients that the luggage allowance on our local scheduled flights is strictly 15KGS PER PERSON and that SOFT BAGS are highly recommended, if not essential.  In light aircraft the baggage area and weight allowance is limited. Hard Samsonite type suitcases do not fit into the cargo compartment easily, if at all. Due to limited space available for storage in safari vehicles, we strongly recommend use soft duffle bags rather than hard suitcases.


* Domestic Flights:

The programs state where domestic flights are included and tickets are included in your package prices.


* International Flights

Memphis Tours can assist you with international flights if needed.


Responsibility:

The Company acts only as an agent for the participants in regard to travel, whether by rail road, boat, aircraft, or any other mode of transport, and assume no liability for injury, illness, damage, loss, accident, delay, or irregularity to person or property resulting directly or indirectly from any of the following causes: weather, acts of God, force majeure, acts of government or other authorities, wars, civil disturbances, labor disputes, riots, theft, mechanical breakdowns, quarantines or acts of default, delays, cancellations or changes made by any hotel, carrier, or restaurant. No responsibility is accepted for any additional expenses.


Special Requests:

If the Client has any special requests, he should inform company at the time of booking. The Company and its suppliers will try to satisfy such requests, but, as these do not form part of the contract, the company does not guarantee to do so, including for pre-bookable seats. If the Company confirms that a special request has been noted or passed on to the supplier or refers to it on the confirmation invoice or elsewhere, this is not a guarantee to fulfill it. The Client will not be specifically notified if a special request cannot be met. The Company does not accept bookings, which are conditional on the fulfillment of any special request.


Children Policy:

Our children policy only applies to one child under the age of 12 years sharing a room with 2 adults. One child sharing a room with one adult will be charged full adult rate.


Ages:

0 - 3 Free of Charge
4 - 11 Pay 4 5% of tour price
12+ Pay full tour price as per adult person


Tipping:

Like most countries, tipping is customary to show one's satisfaction with good services. You are in no way obliged to, however, if you’re willing to do so it would be well appreciated.


Complaints:

If you have any complaints while you are on safari, please notify the company (Memphis Tours S.A.E) immediately because most problems can be resolved on the spot. If you feel that your problem persists call the chairman of the company while you are still on your tour. In the unlikely event that you are still not satisfied with the solutions offered please feel free to write us in the form of an email to see how we are able to best reach a solution.


Acceptance of the agreement:

The contract constituted by the company's acceptance of the client's booking, subject to these booking conditions, shall constitute the entire agreement between the Client and the Company. The payment of a deposit or final payment by bank transfer or credit card indicates that tour participants have read and accepted all terms and conditions and agree to abide by them.

Why Choose Us
  • Travel Experience Since 1955

    Memphis Tours is one of the pioneers which have great impact on travel industry for more than 55 years of experience.

  • Personalized Travel Services

    Whatever your travel dreams, together we can custom-design the perfect itinerary with highly personalized services just for you

  • We Speak Your Language

    A multilingual website offers content in 8 different languages English, Spanish, Portuguese, French, Italian, German, Japanese and Chinese

  • Flexibility to Change

    We know how important it is for travellers to have the flexibility to change their itinerary due to some reasons or force majeure

  • Your Safety and Security

    A professional will accompany the guests to all of the places; they will never be left alone to fend for themselves

  • High Quality Service

    We do believe honestly that quality should come first and quantity would come later and our main objective focused on (Quality is our Top Priority)

  • Customer Service 24/7

    We offer Customer Support 24 hours a day, 7 days a week by phone and email for questions about our tours and services

  • Support Sustainable Tourism

    We are attempting to make a low impact on the environment and local culture, while helping to generate future employment for local people

  • Secure Online Payment

    Our website is protected by the world′s most secure online payment system VeriSign Secure

  • Secure Website by MacAfee

    Memphis Tours website is a McAfee Secure site that helps keep you safe from identity theft, credit card fraud and spyware

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