Memphis Tours Contract:

 

Your contract will be with Memphis Tours Egypt S.A.E an Egyptian tour operator Licensed 30 (since 1955). Memphis Tours Egypt is a Member of the Egyptian Travel agent association (ETAA) for your financial security, also a member in IATA & ASTA international associations.

  

To Secure Your Payment:

 

To secure your payment you must initially notify the company with your request .Then the company representative will discuss & finalize with you the final arrangement & send you the details in the final confirmation. You must confirm these details and make the correct deposit/payment, as discussed in your details; to the company account by wire transfer or credit card (Visa or Master Cards are accepted).

 
Amendments by the Client:

Any amendment made to the original booking is subject to availability. If the full payment has been received, and/or voucher has been issued, NO administrative fees will be applied. Except in the flight tickets issue there will be an administrative fee.

Payment Policy:

Reservations should be made as early as possible to book the desired holiday, Space will be secured upon receive a deposit of 25 % or at 50% during the Christmas and New Year holidays. This deposit forms part of your final payment. Deposits can only be made by bank or you may send via Western Union or by credit cards (Visa or Master card) and should be received within 7 days of booking.

Cancellation:

Cancellation should be received in writing document by fax or email. If a tour participant cancel his/her reservation the following fees will be applies; If the cancellation is actually received in writing to Memphis tours Egypt S.A.E within 07 days of the confirmation dated is subject to 6% of the total amount received as a transaction fees of the bank.

In case you cancel your trip, the following scale of charges will be applied:

 

Between 40 and 30 days 25% of the entire tour price will be deducted.
Between 29 and 15 days 50% of the entire tour price will be deducted.
Between 1 and 14 days 100% of the entire tour price will be deducted.

 

No refunds are possible for No-Show

Payment by Credit Card Requirements: 

If paying by credit card, according to our bank regulations (Bank Misr), the following documents are required to enable our accountant to charge your credit card for the service agreed:

    *   A copy of your passport.
    *   A copy of both sides of your credit card with your own signature.
    *   An authorization letter to Memphis Tours Egypt allowing the withdrawal of the required amount from your credit card with original signature (same one should appear in your credit card and passport).
    *   These documents should be received by fax, e-mail, or given to our representative upon your arrival at the airport; otherwise we won't be able to proceed with your request.

Accommodation:

Unless otherwise stated, generally it is based on two persons sharing a room (twin sharing). Room for single occupant is available with an additional of supplementary rate. Hotels and lodges are named as an indication/guide of category and rooms may be reserved at similar establishments. Published prices are based on tariff and other costs prevailing at the time of printing, and are subject to change without notice.

Responsibility:

We act only as an agent for the participants in regard to travel, whether by rail road, boat, aircraft, or any other convenience and assumes no liability for injury, illness, damage, loss accident, delay or irregularity to person or property resulting directly or indirectly from any of the following causes; -Weather, acts of God, force major, acts of government or other authorities, wars, civil disturbances, labor disputes, riots, theft, mechanical breakdowns, quarantines or acts of default, delays, cancellations or changes of any hotel, carrier, or restaurant. No responsibility is accepted for any additional expenses.

Special Requests:

If the Client has any special requests, he should inform the Company at the time of booking. The Company and its suppliers will try to meet such requests but, as these do not form part of the Contract, the Company does not guarantee to do so, including for pre-bookable seats. If the Company confirms that a special request has been noted or passed to the supplier or refers to it on the confirmation invoice or elsewhere, this is not a guarantee to meet it. The Client will not be specifically notified if a special request cannot be met. The Company does not accept bookings which are conditional on the fulfillment of any special request.

Children Policy:

1st Policy- For Packages + Nile Cruises + Hotels

0 - 01.99 Free of Charge

2 - 5.99 25% of total tour cost

6 - 11.99 50% of total tour cost

12+ Are considered adults

If your tour package includes flights, an extra supplement for your child may apply.

2nd Policy - For sightseeing tours & shore excursions

0 - 5.99 free of charge

6 - 11.99 50 % of total tour cost

12 + are considered adults

If your sightseeing tours include domestic flights, an extra supplement for your child may apply.

Complaints:

If you have a complaint while you are in Egypt. Please notify the company (Memphis Tours Egypt S.A.E) immediately, as most problems can be solved on the spot, if you feel your problem has stilled not been resolved please call the chairman of the company, but if after you return home you are still not satisfied you must write to the Egyptian travel agent association. It is unlikely that you will have a complaint that cannot be settled amicably between us, however, if this is not the case any dispute arising out of, or in connection with this contract, may (if you wish) be referred to the Egyptian Tourism Ministry in Cairo.

Acceptance of the agreement:

The Contract constituted by the Company's acceptance of the Client's booking subject to these Booking Conditions shall constitute the entire agreement between the Client and the Company, so the payment of a deposit or final payment by bank transfer or credit card indicates that tour participants have read and accepted all terms and conditions and agree to abide by them.

Memphis ToursEgypt S.A.E -bank details:

NATIONAL SOCIETE GENERALE BANK, NSGB
Address 22, Murad Street , 12511 Giza , Egypt
Murad Branch
Tel: +2 02 35672900
Fax:+2 02 35672999
Swift # NSGBEGCX
Customer name: Memphis Tours
Our Account No
Account No Key Currency
08-20310206004 64 EGP
08-20310206005 61 EUR
08-20310206006 58 GBP
08-20310206007 55 USD


Chairman
Yehia Abu El Hassan
Email: yehia@memphistours.com
Mobile: +20101709100