loumurbryn

The tour guides with Memphis are very nice, but I had a HORRIBLE experience with them in October 2010. We had an early morning tour of Cairo, so they told us to check out of our hotel and put all of our belongings in their tour van. I had some expensive jewelry with me, but they assured me all would be safe. We were touring the whole day, then took an overnight train to Aswan. When I unpacked my bags in Aswan, 2 of my rings and one of my pendants were gone. Their appraised value is $16,000.00! I have been in an e-mail fight with their customer service ever since. First, they told me I was supposed to declare all my personal jewelry on entry to the country. Mind you, that was NEVER mentioned in any of our correspondences when I set up the tour. Then they said they were in no way responsible for the loss. I threatened to contact my credit card company and dispute the charge. They then accused me of lying and that I was trying to "shake them down" for money. THEY ARE LIARS AND THIEVES AND ARE NOT TO BE TRUSTED! STEER CLEAR OF THEM!