selliot64

Just used (Dec 2010) Memphis Tours for 1 tour in Cairo and a booking on the Sonesta Moon Goddess Nile Cruise with transfers in Luxor and Aswan. Problem 1 - The day tour we booked was a dune buggy tour from Sakkara. Based on the website information and the confirmation provided we did not book a separate tour to Sakkara because the dune buggy tour went there. However, were taken to Giza to ride ATVs NOT dune buggies around Giza NOT Sakkara. It took a number of phone calls and us standing our ground to insist on what we paid for. 90 minutes later we arrived at the site we were meant to have been taken to. Eventually the tour was great but the Memphis tour office would have ripped us off had we not insisted. Problem 2 - We booked a Sonesta Cruise through Memphis Tours at least 8 Months before departure. After reading advise on trip advisor and doing some research we requested a particular cabin (even gave a list of 5 preferred cabins). Before we left Australia we were assured by Memphis Tours that the requested cabin was guaranteed. However, when we arrived at the boat we were told that no request had come from Memphis Tours and the cabins had been allocated to a tour group. Again we insisted and fortunately Sonesta came through. Good Point 1 - Communication is good BEFORE you make a booking. Very helpful Good Point 2 - Transfers in Luxor and Aswan very good. Tour guide in Cairo stuck in the middle of the Dune Buggy argument very good, just the meat in the sandwich.