fdion

So many good reviews for this company, and this may be true when things are good. But my experience was different. In my case when I needed their assistance they simply werent there. On my way to the check in counter at the airport for the return flight from Cairo I discovered that I lost my passport. This is a bad bad thing to happen in a city like Cairo. This was the time I mostly needed them, I called them and I asked for transportation , a hotel and their assistance for the procedure of issuing a new temporary passport. Of course I was willing to pay for this. I understood their reluctance from the telephone., they said they would call me back and they simply disapeared. The issue that during our day trip to Alexandria, their car broke and we had to wait for more than an hour for another car to share it with another group seems really insignificant after this.