Angie Natividad

We were in Egypt over Christmas & New Year's, and it was safe, convenient & the most memorable family trip ever, thanks to Memphis Tours.

Booking & planning was a breeze thanks to Ms. Eman Rashad. Less than 24 hours after I sent an inquiry thru tripadvisor, she got back to me with a detailed itinerary recommendation. Adjusting the itinerary was also very easy as she accommodated every request that we had. They are a big company, and very flexible with itineraries, accommodation types, meals included/excluded etc... I gave our budget & she helped to adjust here & there to make it work for us. Was nervous about payments as I've heard some horror stories about fake tour companies, but we paid the deposit on their website and had within minutes Ms. Rashad had already sent me a confirmation that they received the payment and that everything was gonna be ready in time.

When we got to Cairo, the Memphis Tours representative (in their signature pink shirt & tie) met us inside the airport, even before we got through immigration. We were tired & jetlagged from traveling almost 1.5 days and it was just nice to have someone to meet us, hand us the immigration forms & even show us where the baggage carts were. This type of service lasted all throughout the trip, till the check-in counter of the flight leaving Cairo. Every single minute we knew that the Memphis staff were just one call away. Our tour guides Nesri (Cairo/Alexandria), Eid Mohammed (Aswan to Luxor) and Ahmed Hussein (Sharm/Sinai) were well versed in both Egyptian history and current events in Egypt, and even went out of their way to help us buy dinner or snacks which were not part of the tour. Having experienced some tour companies who do not help you out on things they don’t get any profit from, it was refreshing when our driver Ayman bought us some roadside sandwiches (we saw the Alexandrians queue up for it & got interested), and refused to let us pay him back! All of the staff, drivers & guides were very professional, yet had a personal touch – they would constantly ask us how we were feeling and adjust the day’s activities accordingly, which was perfect, as the first few days our eating & sleeping times were completely out of whack given the 6-hour time difference.

Overall we were very happy with Memphis Tours and would recommend to anyone. When booking, be very specific on what you want your tour to be like – what you want to see & do and what you want to avoid, the type of accommodation (remember Egyptian rating system is very different from American/European standards, so 4 stars isn’t really 4 stars), which meals you want included and what kind of meals, etc. They can accommodate almost any request!