Memphis Tours' Code of Ethics:

Memphis Tours' management and staff pledge to keep our slogan "Quality is our top priority" always in effect and work hard on our vision & mission. We are keen to help and advice our clients, providing them with outstanding level of services. Hence, we have selected and committed to the following Code of Ethics taking their own particular interests into consideration:

• We shall conduct our service professionally and with factual accuracy. When presenting our services and tours we shall be precise and truthful.
• We shall not use any deceiving representations. We shall also avoid any falsifications or obscuring of facts, conditions, requirements or cancellation policies.
• We shall evidently state the total prices, with the charges and taxes included, while quoting and invoicing our tours and services.
• We shall clearly inform the tourist of all the tour details, including facilities, accommodations and services, while advertising or illustrating any tour.
• We shall provide all the features of the tours or services as confirmed in the brochure or written confirmation.
• We shall offer alternate services of equal or greater value, or provide appropriate compensation, in case any unintended changes occurred.
• We shall promote customers' confidence in our reliability and honesty, and avoid any demeanor or action that may bring us into disrepute.
• We shall maintain efficiency in time & service, and friendly & helpful manner with our clients.
• We shall respond immediately to clients' complaints
• We shall cooperate with customers and resolve any dispute that may occur.
• We shall keep clients' personal data and never reveal any information without their permission.
• We shall not allow any favored relationship with a supplier or a partner to interfere with our clients' interests
• We shall avoid any misleading or false reference to our competitors.

• We promise complete awareness of customers' cultures, backgrounds and interests